12/22/2023 0 Comments No color on jeditIf a syntax error is found and the system can’t recover and interpret the rest of the statements in a file, then that error has to be corrected and then the process must start over. Getting feedback from Sigma is essentially a batch process. It became clear over the course of the project that although developers could load their new theories into Sigma and get feedback on errors, and were required to do so each week, that getting more immediate feedback would be valuable. ![]() The training followed the textbook on SUMO. The training consisted of exercises in the SUO-KIF language and the most commonly used terms in SUMO, and use of the Sigma environment to view and test new SUMO content. None had any prior experience writing logic expressions. They were then expected to begin work and ramp up their rate of constant symbol and definition authorship over the course of a month to a target of 50 concepts with definitions per week. Three recent college graduates with Bachelor’s degrees in Computer Science or Physics were employed and given one week of training based on the SUMO textbook. The project started quickly, with very little time to recruit and train developers. Because of a lack of definition of the tags, they were often reused in an inconsistent manner, since users of the tags would often not have the same understanding of their intended meaning as their author. The tags were created by customer service people, essentially forming a“folksonomy” that had considerable overlap and duplication of concepts. ![]() ![]() They had thousands of tags that were used to classify problems, products and solutions to problems. We recently employed SUMO on a project to improve a taxonomy of customer service requests for a consumer electronics company.
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